Reduced Tickets
If an event has reduced tickets, the number of reduced tickets available will be linked to the number of supporter tickets sold. This ensures that the reduced ticket option remains financially sustainable while allowing supporter tickets to directly contribute to increasing accessibility. A maximum of 5 reduced tickets will be available at any given time. Please note that choosing a supporter ticket does not provide any advantage during casting. All players are considered equally during the casting process, however, if the maximum amount of reduced tickets have been allotted and another reduced request is drawn, it will only be able to get in if a supporter ticket is drawn.
Payment
After you receive your initial casting confirmation, we will send you the payment details. If you require a payment plan, you can indicate this in the sign-up form or contact us afterwards by e-mail. We are happy to discuss reasonable payment arrangements. Regardless of the payment plan, we require a non-refundable deposit of €50 within one month of receiving the payment information. Your place is only considered confirmed once this deposit has been received.
Recasting & Refunds
Because we want to ensure player safety and our events relies on carefully balanced character assignments and player preferences, tickets are not transferable. If you can no longer attend, we will attempt to recast your place from our waiting list. If you are unhappy with the role you have been cast in, contact the organisers. We do not allow swapping roles without explicit consent of the organisers even if another player has agreed, as a swap also affects in-game relationships.
Refunds are only possible if your place is successfully filled by another participant. The amount refunded depends on when you cancel, as replacement tickets may be offered at discounted rates closer to the event.
More than 3 months before the event
- If your place can be filled, we expect to offer the replacement a standard-priced ticket.
- You will receive a refund of all payments made, minus the non-refundable €50 deposit.
Between 3 months and 1 month before the event
- If your place can be filled, replacement tickets may be offered at 50% of the standard ticket price.
- Your refund will be based on the amount received from the replacement player, minus the non-refundable €50 deposit.
Within 1 month of the event
- During the final month before the event, replacement tickets may be offered on a pay-what-you-can basis in order to maximise the chance of filling vacant spots.
- As a result, refunds cannot be guaranteed during this period.
- After the event, we will review the final budget. Any available refund budget will be distributed fairly among players who cancelled during the final month, taking into account replacement income and the event’s overall financial position.
Event Cancellation
If we are forced to cancel the event, all ticket holders will be offered a refund proportional to the amount they have already paid, minus any non-recoverable costs that have already been incurred in organising the event.
Financial Communication
To ensure that all financial matters are handled consistently and documented properly, all questions, requests, or disputes regarding payments or refunds must be submitted by e-mail.
Please do not discuss financial matters through our Discord server or by privately contacting individual organisers.